AI Usage Policy

Last updated april 2024

Purpose

Misineti, hereinafter referred to as “we,” uses AI technology inside the company.

This policy defines how we responsibly use Artificial Intelligence (AI) technologies to support operations, serve clients, and protect all stakeholders. We commit to ethical, transparent, and safe AI practices in line with industry standards and applicable laws.

On March 13, 2024, The EU Parliament officially voted to adopt the EU AI Act. According to this legislation, we are expected to be compliant about the use of AI technology inside our company, starting in approximately the second half of 2026 (latest information). At this time, no formal EU (European) or KB (Belgian) laws have been officially signed.

This AI usage policy aims to inform you about how we use AI technology inside the company, the purpose, and the choices you can make regarding the use. This policy applies both to internal stakeholders (employees, contractors, and partners) and external stakeholders (clients and website visitors). Further details can be found later in this policy.

Disclaimer

We strive to maintain full compliance with all applicable AI regulations and standards. However, we are not liable for any immediate legal changes that occur after the publication of this policy. A reasonable period may be required to review, interpret, and implement updates following new or amended laws.

In case of questions, clarifications, or concerns regarding AI usage or compliance, our AI Compliance Officer should be contacted directly. Misineti has designated the AI Compliance Officer, whose contact details are available through the general contact form or phone number provided on this website.

Furthermore, we assume no responsibility for any AI-generated content or outputs created by our specialists, clients, external partners, third parties, or affiliates without our explicit knowledge or prior approval, even if such outputs relate to our brand, projects, or operations.

Scope of AI usage

We use AI tools to assist in:

  • Data analysis and reporting

  • Project planning and optimization

  • Client communication and service automation

  • Risk prediction and quality control

All AI outputs are reviewed by qualified human professionals before final decisions or actions are taken.

Data usage in AI tools

Any partner must adhere to strict data protection standards when interacting with AI systems.

It is prohibited to enter into AI prompts:

  • Personal data (e.g., names, addresses, financial information, any data that is GDPR protected, …)

  • Sensitive company information (e.g., trade secrets, financial reports, company structure, …)

  • Third-party confidential data without explicit consent

  • Any data that could cause financial losses, contract breaches, or harm to employees, contractors, or clients

Ethics and Safety in AI applications

We integrate ethical principles into all AI usage by:

  • Always auditing AI outputs for bias and discrimination risks

  • Ensuring compliance with GDPR, the EU AI Act, internal AI usage policy, and other relevant regulations

  • Protecting client and partner privacy through strict data governance

  • Informing employees/contractors to recognize ethical challenges when using AI tools

Human oversight

All AI-generated outputs are subject to human review.

Important decisions are never made solely by AI systems without human verification.

If AI-generated outputs are intended to be used within the company in any manner that could impact operations, decision-making, or communications, they must first be verified by a certified individual who has successfully completed the AI Literacy Course available for Belgium at the following website (external link, opens in a new window): https://www.ai-cursus.be/.

Clients and specialists rights and choices

Each stakeholder working together with Misineti have the right to:

  • Request full disclosure if AI tools are involved in their projects

  • Opt for human-only handling of their projects where feasible

  • Contact our AI Compliance Officer for questions, complaints, or concerns

Policy updates

As AI technologies evolve, this policy will be reviewed and updated as often as possible. Policy updates will be made available on this webpage. Stakeholders are encouraged to review this policy periodically to stay informed about any changes.